Resources and support

Help and advice on energy bills

Help for Households: see what government support is available and how to access it, and get advice on saving energy.
Citizens Advice: get advice on energy bills and energy meters, including prepayment meters.
Money Saving Expert: see what help is currently available and where to go for one-on-one support.
National Energy Action: get advice and support for yourself or someone you know.
Scope: free energy advice for disabled people.
Mencap: energy-saving tips for people with learning disabilities.
Macmillan: help managing energy bills for people affected by cancer.
Age UK: energy advice for older people.
Child Poverty Action Group: Fuel Rights Handbook: the rights of gas and electricity consumers in England, Wales, and Scotland, including liability, dealing with arrears, and preventing disconnection, complaints, and the latest energy efficient schemes

Trussell Trust: find a food bank near you.
You can also speak to someone through Trussell Trust’s free Help through Hardship helpline: 0808 2082138 (available Monday to Friday, 9am to 5pm, excluding public holidays), or find out more here.
Independent Food Aid Network: see a map of over 550 independent food banks that operate all over the UK.
LondonList guide to food banks in London: find borough-specific information about access to food banks in London that can be accessed by anyone, including those where you do not need a referral.
Salvation Army: find your nearest Salvation Army and visit their webpage to see whether they run a food bank.

Warm Welcome: find organisations hosting free, warm, welcoming spaces for the public.
Warm Spaces: find warm banks and spaces near you.
If you cannot find a warm space in your local area on these lists, you can try searching for one on Google or Facebook. Community halls, schools, religious buildings and other locations may be providing warm spaces and warm banks.

Mental health charity Mind has put together some helpful information on how money and mental health are connected, including advice on organising your finances, how you can get support, and looking after your mental health when you’re experiencing financial difficulty.
Mind: for urgent help with your mental health.
Samaritans: 24-hour mental health support - call 116 123.
Shout: 24/7 crisis support - text 'SHOUT' to 85258.
The Silver Line is open 24/7 for over 55s looking for support. Call 0800 470 8090.
Kooth: anonymous conversations with therapists via an app for 10-25 year olds.
You can also find a list of other helplines on the Counselling Directory.